ELLORA Connect is a company-provisioned app — your login is created by your organisation's administrator. If you can't sign in, start by checking with your admin before contacting us, since most access issues are resolved there fastest.
Reach our support team by email and we'll get back to you, typically within 1–2 business days:
When you write in, please include: your registered mobile number or email, your organisation name, the device and OS version you're using (e.g. iPhone 13, iOS 17.4), and a short description or screenshot of the issue. This helps us resolve things faster.
Confirm your mobile number/email and password with your organisation's administrator — accounts are created and reset by them, not through the app.
Go to your device Settings → ELLORA Connect → Location and select "Always Allow". This is required for Day Start route tracking to work correctly.
ELLORA Connect works offline and syncs automatically once you're back online. Check your internet connection, then pull to refresh on the relevant screen.
Check that notifications are enabled for ELLORA Connect in your device Settings, and that you are logged in with an active internet connection.
Try force-closing and reopening the app, and make sure you're on the latest version from the App Store. If it persists, email us with a screenshot.
Visit our Account Deletion page or email support with your registered user ID.